The Company reserves the right to change or modify these Terms at any time and in our sole discretion. If the company makes changes to these Terms, we will provide you with notice of such changes, such as by sending an email, posting a notice on our Website or updating the date at the top of these Terms. Your continued use of the Website or Services will confirm your acceptance of the revised Terms. We encourage you to frequently review the Terms to ensure you understand the terms and conditions that apply to your use of the Website and services. If you do not agree to the amended Terms, you must stop using the Website and services.
Please keep in mind that this document is a legally binding agreement between you as the Client of the Website (referred to as “you”, “your” or “Client” hereinafter) and the Company. The User’s parent or guardian express consent to this agreement may be required, mydrasa deems necessary (on a case by case basis) in case the User is under the age of giving valid consent under the applicable laws.
We do not provide educational or legal advice or recommendations, nor do we recommend you purchase Tutoring Services. The information provided on this site or in any communication containing a link to this site is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject the Company or its affiliates to any registration requirement within such jurisdiction or country.
mydrasa is a global end-to-end solution for educational professionals, online ed tech courses providers and other service providers, we connect students and consumers with educational professionals, learning and development professionals, business leaders, CXOs and other managers around the world. The Company does not make any guarantee or other promise as to any results that may be obtained from using our content or any third-party content. No Client should make any acquisition decision based on the interpretation of our Website’s content, without first consulting an educational professional about the services.
To the maximum extent permitted by applicable law, nothing in this document will:
The limitations and exclusions of liability set out in this section and elsewhere in this disclaimer:
In this Agreement, unless the context requires otherwise, the following terms shall have the following meanings:
“Tutor” means an Educational Institution of any level, or a Tutor, be they independent or a member of an Educational Institution enrolled in mydrasa. The term shall also include an administrator of a Tutor’s account.
“Tutoring Service” shall refer to the ed-tech online courses/tests/exams/live sessions, social interactions provided by a Tutor, or other services to be provided by Tutor.
“Lessons” means a mix of digital content made available by Tutors to cover specific curriculum objectives and been approved as per mydrasa guidelines to be transacted as Internal Purchase.
“Live Tutoring” – means real-time educational assistance delivered as either one-on-one or group session provided by pre-approved Tutors and transacted as Internal Purchases.
“Curriculum(s)” – means the set of learning objectives articulated across grades and subjects to outline the intended content and educational goals at particular points in time throughout pre-college school programs authorized and approved by an accredited authority.
“Student” means you, the person who directly/indirectly approach mydrasa seeking information on Tutors for Tutoring Service and requesting such services. Unless expressly specified otherwise, reference to a Student shall also deem to include reference to the relatives/legal guardians or any third party of a Student who applies on behalf of the Student;
“Parent” – means the person who has allowed the underage (under 18 years old) Student(s) under his/her guardianship to enroll into mydrasa platform and has a mydrasa parent account directly linked with his/her Student(s)’ account(s).
“Rates” shall refer to the charges collected by mydrasa on behalf of the Tutor for the Tutoring Services.
“Order” – means any purchase of a Subscription plan or mydrasa coins made by Students or legal guardians.
“Wallet” – means the online electronic wallet which holds mydrasa coins that can be redeemed against the purchase of Tutoring Services on the Website.
“mydrasa coins” – an internal platform currency bearing a predefined unit/USD value that can be purchased by the Students or Parents, and that can be used in making Internal Purchases.
“Services” may either refer to the services provided by mydrasa to the Tutors and Students, as hereinafter described or to the services which may be rendered by a third-party complementary services provider, as the case may be.
“Dispute” – means any dissatisfaction expressed by a Student or any complaint made by a Student or any other dispute or potential dispute or claim of a Student in connection with the provision of the Tutoring Services rendered by the Tutor.
"Intellectual Property Rights" means copyrights, trademarks, service marks, trade dress, publicity rights, database rights, patent rights, and other intellectual property rights or proprietary rights recognized by law.
“User Data” means any Personal, Financial, and other Information that the Student or Parent uploads or submit to the mydrasa platform, or other areas of the Service.
"Website" means https://mydrasa.com/ and the services available from its domain and sub-domains, and any related or successor domains from which mydrasa may offer Services.
Also, in this Agreement (unless the context requires otherwise):
mydrasa manages https://mydrasa.com/ which is a platform designed to assist Students to find details about Tutors and avail their services. mydrasa may also provide the Students with the option to benefit of certain complementary and adjacent services (such as events, meetings, conferences, books, etc.) provided by other third-party service providers. Students can also use the Website to submit inquiries to the Tutors.
mydrasa grants you a personal, limited, non-exclusive license to use the Website and services for your non-commercial use. To the fullest extent permitted by applicable law, this license granted to use is non-transferable. You may not copy (except as expressly permitted by this license and any other applicable terms, conditions, or usage rules), decompile, reverse engineer, disassemble, attempt to derive the source code of, modify, or create derivative works of the Website or the content therein.
The Website is intended for your personal and non-commercial use only. You hereby agree to register to become a User of the Website if you are of sufficient legal age and can enter into binding contracts, or if you have parent’s consent.
You are responsible for maintaining the secrecy of your passwords, login name/user-id and account information at all times and you shall be personally responsible for any and all use of the Website by you and anyone using your login information and password whether with or without your permission. Users hereby agree and warrant to:
WHILE MYDRASA MAKES REASONABLE EFFORTS TO PROVIDE THE STUDENT WITH ACCURATE CONTENT, MYDRASA CAN MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK, RATES OR COST INFORMATION, BENEFIT INFORMATION, OR ANY OTHER CONTENT AVAILABLE THROUGH THE SERVICES. IN NO EVENT SHALL MYDRASA BE LIABLE TO THE STUDENT OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY THE STUDENT IN RELIANCE ON ANY SUCH CONTENT. FURTHERMORE, WE DO NOT IN ANY WAY ENDORSE OR RECOMMEND ANY TUTOR OR EDUCATIONAL INSTITUTION LISTED OR ACCESSIBLE THROUGH THE SERVICES.
The trademarks, logos and service marks ("Trademarks") displayed on the Website are the property of mydrasa, of the Educational Institutions and other eventual associated parties and service providers.
Students are prohibited from using any Trademarks for any purpose without the written permission of mydrasa or such third party which may own the Trademarks. All information and content including any software programs available on or through the Website ("Content") is protected by copyright.
Students are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the Website for commercial or public purposes.
You hereby acknowledge and agree that mydrasa exclusively owns all rights, title and interest in and to the Platform and its provided services, and any associated documentation, content, and deliverables (collectively, the "Documentation") developed and/or provided during the Services and all Intellectual Property Rights therein. You also acknowledge that all third-party service providers own all rights, title and interest in and to the provided content to the Website.
The Platform and Documentation contain confidential and proprietary information and trade secrets belonging to mydrasa, as well as to its third-party service providers, on a case by case basis, and nothing herein gives the Students any right, title or interest in the Platform or Documentation except for Student’s limited express rights granted by any separate agreements. The Student's possession, access, and use of our services do not transfer to the Students or to any third party, any rights, title, or interest in or to such intellectual property rights.
You further acknowledge that the Services may contain information which is designated confidential by mydrasa and that you shall not disclose such information without mydrasa’s prior written consent.
Students must not, without prior written consent from mydrasa:
Exception to the above rules: Students are able to share mydrasa’s Blogs and Articles.
Although, as a Visitor, you are able to search for Tutors and other third party partners, and send inquiries or avail third-party Services, by creating an User Account with mydrasa you are able to connect with Tutors and benefit of all the range of services provided by us without having to repeat the procedure of filling your basic details. Only one person may use an Account.
You acknowledge that your account is personal to you and you are expected to treat your account as confidential. You agree to provide accurate, current and complete information about yourself as prompted by the registration form. We may verify the contents of this information, but we are not required to, and therefore we decline any responsibility regarding them. Failure to comply with this obligation will result in account suspension.
There are two ways of signing up:
The Student declares that they understand our contractual position and obligations, and also undertake to use our services in good faith, and to act within the purposes set out by mydrasa, without any alteration or interpretation. Any type of misrepresentation of our services will be considered a breach of contract and will result in immediate termination of our services and cancellation of access to your User Account, without prior notice.
When you select your password, and/or any other piece of information as part of our security procedures, you are expected to treat such information as confidential. You agree to accept responsibility for all activities that occur under your e-mail and password. You agree to notify us immediately of any unauthorized access to, use or disclosure of your e-mail, password, or any other security violation or breach.
We reserve the right to withdraw or amend the Website or any of mydrasa’s Products and Services, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period.
As stated above, Students of our Website are able to inquire and receive a set of information and avail Tutoring Services from mydrasa based on their interests or requirements. To pay for the Tutoring Services, the Student will deposit funds into their account and convert them into mydrasa coins.
mydrasa accepts Visa or MasterCard debit and credit cards in AED & USD for payment for the services availed. After the funds are uploaded, the Student will convert them into mydrasa coins. It is hereby clerly understood that the payments for the Tutoring Services are made only in mydrasa coins. The price and conversion of mydrasa coins are: One (1) mydrasa coin represents 0.05 US Dollar.
Payment procedures. The cardholder must retain a copy of transaction records and Merchant policies and rules.
Payment confirmation (for Services). Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.
Refund policy. Any refunds will be done by mydrasa, upon request, only to the original source of payment.
Cancellation policy. The Student can cancel the payment within 24 hours from the order. Under the circumstances, the refund will be made back to the payment solution used initially by the Student. Please allow for up to 45days for the refund transfer to be completed.
Internal payments. mydrasa coins are held in the Student’s Wallet and can be redeemed against the purchase of Tutoring Services from a Tutor. Provided that the Student has sufficient mydrasa coins in their Wallet, the requisite number of mydrasa coins payable shall be deducted from the Wallet automatically upon the booking of a Lesson and the balance of mydrasa coins in their Wallet shall be reduced accordingly. When Tutoring Services are paid for by using mydrasa coins from the Student’s Wallet, the legal guardian will receive notification of this by email.
Students have access to view these packages and click links to the third-party Websites to avail the services offered by one or more specific packages. On a case by case basis, mydrasa reserves the right to generate a system where Students have to fill up a brief pre-required form in order to avail certain Packages or services. An email will be sent, in such cases, containing the required Package offer details, and further instructions on how to avail the services with the Partner.
When the Student uses the Website and the Services and when they book and accept the Tutoring Services, the Student must comply with any requirements as directed by mydrasa and the Tutor as amended from time to time and in accordance with these Student Terms.
Student further and specifically agrees:
mydrasa agrees to:
As an online service, mydrasa may periodically be unavailable as we perform regular (and emergency) maintenance and upgrades. Where reasonably possible, these activities shall be notified to you in advance. mydrasa makes no warranty, guarantee or representation as to, and accepts no liability for, the availability or suitability of the Website and/or the mydrasa Services.
The Student is solely responsible for validating the interoperability and proper functioning of the mydrasa tools.
In exceptional cases, there may be other reasons relating to incompatibility or otherwise as to why the Student may be unable to successfully validate and access the Services or the Tutoring Services.
mydrasa uses all reasonable endeavors to make the Services available to all and where this is not possible for any reason whatsoever, mydrasa shall not be responsible nor liable to the Student as a result including for any act or omission on your part relating to the Student’s inability to access the Services or the Tutoring Services in whole or in part including but not limited to:
Regarding the live tutoring services, the Student acknowledges and accepts that from time to time, they may experience entire or partial failure of their video during an lesson due to fluctuations or insufficient bandwidth and under such circumstances, the Student agrees that the lesson shall continue without video and confirms that this is acceptable to them in all circumstances.
For the avoidance of doubt, the Student will not receive a full or partial refund for bandwidth-related interferences from the Tutor.
When using the Website (including the Blogs):
mydrasa may ask the Student to provide a Rating for Tutors, ranged from 1 to 5 stars. The Rating should not be intentionally damaging, offensive or malicious. Ratings provided by the Student will automatically be posted on the website.
Together with the Rating mydrasa may allow submission of feedback about and by the Student. The Feedback must pertain to the Tutoring Services the Student had at the Tutor in question and should come directly from the Student who availed the Tutoring Service, and not on behalf of someone else. The Student is responsible to ensure the Feedback is accurate and not misleading or providing false information which could have legal ramifications. The Student hereby understands and agrees that mydrasa has the unrestricted right to or not to post and display the Feedback in any way or form as considered appropriate by mydrasa. Also, the Student hereby agrees and understands that mydrasa may collect additional feedback directly from the Tutors or from any third-party. mydrasa will not entertain any false feedback.
mydrasa reserves the right to post third-party reviews, such as Google Reviews, Facebook reviews, and reviews submitted by third party partners with whom mydrasa has contractual relationships.
The Student agree to the long-term storage and publishing of his or her ratings/ opinions / feedback / information made in the forums, during the registration and for a period of at 60 months after the termination of registration with mydrasa.
The Student also indemnifies and agree to hold harmless mydrasa and its shareholders, officers, directors, employees and affiliates from and against all and any claims, damages, costs, suits, judgments, decrees, loss of profit, business and/or goodwill and expenses (including reasonable legal fees), based upon, relating to, or arising out of a posting and displaying of such Ratings, Feedbacks or Reviews collected as per the specification of this clause.
The Student is solely responsible for Student Data provided on the Website or through other means of communication and this is provided at the Student’s own risk. mydrasa disclaims any liability, responsibility for any Student Data provided by the Student.
mydrasa reserves the right to post third party reviews, such as Google Reviews, Facebook reviews, and reviews submitted by third party partners with whom mydrasa has contractual relationships.
Students may submit, and mydrasa may, but is not obliged, accept Certain testimonials from Students, hereinafter referred to as “Feedback”. The Feedback will be submitted to mydrasa, which will verify it and which reserves the right to censor it for educational information, post or not post it on the Website. The feedback may be used for internal purposes but could also be used publicly on the Website. mydrasa will not entertain any false Feedback.
The Feedback must pertain to the Tutoring Services the Student had at the Tutor in question or other third-party Services and should come directly from the Student who availed the Tutoring Service themselves and not on behalf of someone else. The Student is responsible to ensure the Feedback is accurate and not misleading or providing false information which could have legal ramifications. The Feedback should not include any contact information within the review and should not mention and staff members by name.
You agree not to use the Services or Website in any unlawful, infringing, tortuous or harmful manner; in any way that violates another party's intellectual property, privacy or other rights; or in any way that otherwise interferes with the operation, use or enjoyment of any service, system or other property.
Without limiting any of the foregoing, the Student agrees that they shall not (and agree not to allow any third party to):
The Student also agrees not to:
mydrasa will determine, at its discretion, whether there has been a breach of the Terms & Conditions through the Student’s use of the Website. In mydrasa’s view, when a breach of these terms has taken place, then mydrasa may take such action as deemed appropriate, which may include any or all of the following actions:
The Students hereby acknowledge, undertake, agree and warrant the following:
WHILE MYDRASA HOPES THE CONTENT IS USEFUL IN THE STUDENT’S EDUCATIONAL JOURNEY, IT IS NOT INTENDED AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL EDUCATION THAT IS PROVIDED BY LAW. NO STUDENT SHOULD DISREGARD, AVOID OR DELAY PURSUING THEIR EDUCATION FROM A QUALIFIED EDUCATIONAL PROFESSIONAL, UNDER ANY CIRCUMSTANCE. THE STUDENT’S USE OF THE SERVICES AND TUTORING SERVICES IS SOLELY AT THEIR OWN RISK.
As a matter of convenience to you, mydrasa may provide links to various third-party Websites on the Website. If you use any of these external Websites, you may be directed/redirected to such external Website and may leave the Website. If you decide to visit any such external link, you agree to do so at your own risk, responsibility and liability. mydrasa makes no warranty or representation regarding, and does not endorse, any Website linked to the Website or the information appearing thereon or any of the products or services described thereon. mydrasa does not endorse or represent any service Tutor listed on the Website. Please carefully review the terms of service and privacy policies of all such sites prior to usage.
mydrasa may partner with various third parties for the provision of Tutoring Services and other Services.
Please carefully review the Terms of Service and Privacy Policies of all such sites prior to usage. You assume the risk of any usage of such third-party sites. mydrasa will not directly provide any third-party Service, instead it enables the Student in easily obtaining the respective Service carried with the third-party Tutor. Any purchase made by the Student for a third-party Service will be concluded directly with the third-party Tutor. Any queries or claims regarding the third-party Service(s) should be addressed directly towards the third-party Tutor. The list of the third-party Services Providers on the Website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level or qualification of any third-party Tutor.
Any display of third-party services offered through the Website does not in any way imply, suggest, or constitute any reputation, sponsorship or approval of mydrasa by any such third parties. mydrasa's display of specific options does not suggest any recommendation or endorsement by mydrasa of the third-party services. You agree that mydrasa is in no way responsible for the accuracy, timeliness or completeness of information it may obtain from these third parties and which may be posted on the Website and as may be amended from time to time. Your interaction with any third party accessed through the Website is at your own risk, and mydrasa will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such third parties or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with such third parties or availing any services from such third parties.
The Website and Services provided on the Website are provided on an "AS IS" and "AS AVAILABLE" basis. mydrasa expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and security and accuracy, as well as all warranties arising by usage of trade, course of dealing, or course of performance.
mydrasa makes no warranty, and expressly disclaims any obligation, that:
The Website content may contain inaccuracies and typographical errors. mydrasa does not warrant the accuracy or completeness of any such content or the reliability of any advice, opinion, advertisement, statement, memorandum, or other information displayed or distributed through the Website.
You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. mydrasa does not endorse or represent any partner or service provider listed on this Website.
We are not responsible for the claims of any advertisements that appear on our site.
mydrasa makes no representation that the usage of this site, or the content provided herein, will not violate the laws of your local jurisdiction. You are responsible for the laws of your jurisdiction. Do not use this site if such usage violates the law of the jurisdiction in which you reside.
You agree to assume all responsibility regarding whatever decision you make about obtaining Tutoring Service and other Services and you agree to hold us harmless from any claims arising from the Services you receive from any Tutors or other Tutors regardless of your location when you receive such a consultation.
We reserve the right but are not obligated, to limit access to our services to any entity, on any geographic region or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of services and investments are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any service at any time.
The purpose of this section is to provide an agreement between us and the Student as to what constitutes acceptable service in quantifiable and measurable terms. It documents the mutually service objectives, how those objectives will be measured, and the schedule of distribution for the measurements. The intent of this Service Level Covenant is to ensure the proper understanding and commitments are in place for effective support, measurement and resource planning in the provision of the services.
mydrasa will make reasonable efforts to ensure that the Platform is running uninterrupted, excluding reasonable downtime periods required for maintenance, upgrades and security modifications as performed by mydrasa and its data center and hosting providers. The Company will attempt to notify the Student prior to any scheduled maintenance, security or upgrade work performed or its network, hosting or storage providers.
We will apply appropriate process and practices in order to deliver high quality SaaS services to the Student, containing as few defects as is practical. Defects can include the following:
MYDRASA (INCLUDING ITS STAKEHOLDERS, OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AFFILIATES, PARTNERS AND PROVIDERS) WILL NOT BE RESPONSIBLE OR LIABLE FOR (A) ANY INJURY, DEATH, LOSS, CLAIM, ACT OF GOD, ACCIDENT, DELAY, OR ANY DIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOST SAVINGS), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, THAT ARISE OUT OF OR IS IN ANY WAY CONNECTED WITH (I) ANY FAILURE OR DELAY (INCLUDING WITHOUT LIMITATION THE USE OF OR INABILITY TO USE ANY COMPONENT OF THE WEBSITE), OR (II) ANY USE OF THE WEBSITE OR CONTENT, OR (III) THE PERFORMANCE OR NON PERFORMANCE BY MYDRASA OR ANY TUTOR, EVEN IF MYDRASA HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY, OR (B) ANY DAMAGES TO OR VIRUSES THAT MAY INFECT THE STUDENT’S COMPUTER EQUIPMENT OR OTHER PROPERTY AS THE RESULT OF THEIR ACCESS TO THE WEBSITE OR THEIR DOWNLOADING OF ANY CONTENT FROM THE WEBSITE.
mydrasa cannot be made liable or responsible for any delay, default, failure, improper services / deficiency in service(s), and/or for any injury, sickness, accident, discomfort, death, loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in service, of the management or employees of the Tutors and of any other third-party service providers.
The Student hereby agrees to defend, indemnify and hold harmless mydrasa (and each of our officers, directors, members, employees, agents and affiliates) from any claim, demand, action, damage, loss, cost or expense, including without limitation reasonable attorneys’ fees, arising out or relating to (a) your use of, or conduct in connection with, our Services; (b) any Feedback you provide; (c) your violation of these Terms; or (d) your violation of any rights of any other person or entity. If you are obligated to indemnify us, we will have the right, in our sole discretion, to control any action or proceeding (at our expense) and determine whether we wish to settle it.
If any clause, sentence, paragraph or part of this agreement, or the application thereof to any person, shall for any reason be adjudged by a court of competent jurisdiction to be invalid, such judgment shall be limited and confined in its operation to the clause, sentence, paragraph or part thereof directly involved in the controversy and remainder of this agreement will continue in full force or effect.
United Arab of Emirates is mydrasa’s country of residence and the governing law is the local law. The Terms and Conditions have been construed in accordance with and shall be governed by the Law prevalent in the courts of United Arab Emirates. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in United Arab Emirates.
Headings and titles in this agreement are for reference purposes only and do not constitute part of this agreement and are of no legal force and effect.
mydrasa shall not be liable for any delay or failure in performance due to Force Majeure, which shall mean acts of God, earthquake, labor disputes, changes in law, regulation or government policy, riots, war, fire, flood, insurrection, sabotage, embargo, epidemics, pandemics acts or omissions of vendors or suppliers, transportation difficulties, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed. mydrasa is not responsible for server downtime under any circumstances.